Privacy Policy

Introduction

Solvytix ("we," "us," or "our") is a full-service IT provider in Cairo, Egypt, delivering custom software, ERP solutions, AI implementations, and comprehensive IT consulting services. This Privacy Policy explains how we collect, use, disclose, and protect personal information through our website (solvytix.com), services, and client interactions.

We are committed to safeguarding your privacy and handling your personal data responsibly in compliance with applicable data protection laws. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

Scope

This Privacy Policy applies to all information collected through:

• Our website (solvytix.com) and all related pages
• Contact forms, inquiry submissions, and newsletter subscriptions
• Email communications and consultations
• Social media interactions on our official pages
• Client project collaborations and service delivery

This Privacy Policy does not apply to information collected offline, through third-party websites linked from our site, or through any other means not directly controlled by Solvytix.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, company name, job title
• Communication Data: Messages, inquiries, feedback, and any other information you provide through our contact forms or direct communications
• Project Information: Technical requirements, business objectives, and project specifications for client services
• Newsletter Subscription: Email address for receiving updates and industry insights
• Uploaded Files: Documents, images, or other files you may upload through our website or share during consultations

How We Use Your Information

We use the collected information for the following purposes:

Service Delivery

• Responding to inquiries and providing customer support
• Delivering IT consulting, software development, and other requested services
• Managing client projects and maintaining professional relationships
• Processing service agreements and invoicing

Communication

• Sending service-related notifications and updates
• Distributing newsletters and industry insights (with consent)
• Providing technical support and maintenance updates
• Responding to feedback and resolving issues

Website Improvement

• Analyzing website usage to improve functionality and user experience
• Monitoring website security and preventing fraud
• Optimizing website performance and content
• Conducting internal research and analytics

Legal and Business Operations

• Complying with legal obligations and regulatory requirements
• Protecting our rights, property, and safety
• Maintaining business records and documentation
• Facilitating business transactions and partnerships

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website and delivering services, including:

• Web hosting and cloud storage providers
• Email service providers for communications
• Technical support and maintenance contractors
• Professional advisors (lawyers, accountants, consultants)

These service providers are contractually obligated to protect your information and use it only for the specific services they provide to us.

Legal Requirements

We may disclose your information when required by law, such as:

• Compliance with legal processes, subpoenas, or court orders
• Protection of our rights, property, or safety
• Investigation of fraud or security issues
• Enforcement of our terms of service

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to equivalent privacy protections.

Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption: Data transmission is secured using SSL/TLS encryption
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Updates: Security software and systems are regularly updated
• Data Backup: Regular backups with secure storage protocols
• Employee Training: Staff training on data protection best practices

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you of any known security breaches as required by law.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Contact Information: Retained for up to 3 years after last contact unless ongoing business relationship exists
• Client Project Data: Retained for the duration of the project plus 7 years for legal and business purposes
• Newsletter Subscriptions: Retained until you unsubscribe
• Website Usage Data: Typically retained for 2 years for analytical purposes
• Legal Documentation: Retained as required by applicable laws and regulations

Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request transfer of your data to another service provider
• Objection: Object to certain types of processing of your information
• Restriction: Request limitation of how we process your information
• Withdraw Consent: Withdraw consent for processing where consent is the legal basis

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days and may require verification of your identity.

Opting Out

• Email Communications: Unsubscribe using the link in any email or contact us directly
• Data Processing: Contact us to opt out of non-essential data processing

International Data Transfers

As an IT service provider based in Egypt, we may transfer your personal information to other countries for processing and storage. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by relevant data protection authorities
• Standard contractual clauses approved by regulatory bodies
• Binding corporate rules and certification mechanisms
• Other legally recognized transfer mechanisms

Children's Privacy

Our services are designed for businesses. We do not knowingly collect personal information from children under 18 years of age. If we become aware that we have collected personal information from someone under 18, we will take steps to delete that information promptly.

Third-Party Links and Services

Our website may contain links to third-party websites and services, including:

• Social media platforms (LinkedIn, Facebook, Instagram, TikTok, Snapchat)
• Partner and client websites
• Technology vendors and service providers
• Industry resources and publications

This Privacy Policy does not apply to third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will:

• Post the updated Privacy Policy on our website
• Update the "Last Updated" date at the top of this policy
• Notify you via email if you have provided contact information
• Provide prominent notice on our website for material changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Acknowledgment

By using our website and services, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and protect your personal information. If you do not agree with any part of this Privacy Policy, please do not use our website or services.

Thank you for trusting Solvytix with your information. We are committed to protecting your privacy and providing exceptional IT services.